Access to server¶
Where do I get server access details?¶
We provide you with all access details in the confirmation email about hosting creation.
We provide the following:
- SSH and SFTP for
- Development purposes for developers
- Files and folders managment
- Server management and configuraion1
- PhpMyAdmin for database management vie browser
- User/Login for MySQL, including the Root user;
- Manage servers
- Create SSH/SFTP Accesses
- Manage tickets
Here's an example of the confirmation email:
Repeated request for access details¶
We don’t store your access information in our system. It means if you need access, which you forgot, for example, we cant resend it again. We can only renew credentials to the server.
How to reset access¶
In case of needing reset access, please contact us using one of the following means: HelpDesk, MyCloud.
In this case we will restrict access to unwanted users.
If you have a problem, need assistance with tweaks or a free consultation, if you just want to discuss your project with experts and estimate the outcome, if you're looking for a solution that reinforces your online business, we will help. Let us know through MyCloud or email.